Full-time | Romania | Technical Europe
Position Summary
The Technical Service Engineer BESS is responsible for the on-site installation support, commissioning, grid connection, and after-sales technical service of Battery Energy Storage System (BESS) projects across Eastern Europe. The role acts as a supporting on-site technical representative, working under the guidance the Team Lead Service Delivery BESS, ensuring safe, timely, and high-quality project delivery from installation through commissioning, acceptance, and post-installation support.
Reporting Line
Reports to: Team Lead Service Delivery BESS
Major Responsibilities
Site Delivery & Commissioning
- Provide on-site technical support during installation, commissioning, testing, and handover of Battery Energy Storage System (BESS) projects.
- Support senior engineers in supervising installation activities and verifying compliance with technical specifications, quality standards, and safety requirements.
- Participate in system commissioning, functional testing, and grid connection activities under appropriate technical guidance.
- Resolve on-site technical issues related to electrical installation and system integration, escalating complex issues where required.
- Support project acceptance, punch-list resolution, and final technical handover to customers.
- Respond promptly to customer technical enquiries via remote or on-site support and ensure timely issue resolution.
- Troubleshoot hardware, software, communication, and system performance issues, with support from senior technical specialists where required.
- Manage after-sales service activities through the service management system, ensuring accurate documentation and timely closure of work orders.
- Coordinate with engineering, product, and technical support teams to resolve technical issues efficiently.
- Coordinate with Sales teams to ensure effective customer communication and high customer satisfaction.
- Support the delivery of customer training on system operation, routine maintenance, and safety procedures.
- Handle customer complaints professionally and escalate complex technical issues through the appropriate support channels.
- Collect and communicate customer feedback, technical issues, and field observations to support product improvements.
- Maintain technical knowledge of BESS products, system architecture, and commissioning procedures through ongoing training and certification programs.
- Support spare parts inventory management and ensure service tools are properly maintained.
- Response time to customer service requests
- Mean Time to Repair (MTTR)
- First-time fix / first-visit resolution rate
- On-time commissioning and project handover
- Technical quality of commissioning and documentation
- Customer satisfaction with field service support
- Compliance with EHS and site safety requirements
- Accuracy and timeliness of service documentation